Deck Troubleshooting

First Name

Last Name

Address

Email

Phone Number

What is your order number(s)

Date when the problem started

Type of Deck

CDX Exterior Plywood

OSB

Steel

X-Grade Exterior Plywood

Deck Boards

Pressure Treated

Fiberglass

Concrete

Mod-Bit

Other

What is the size of your deck in sq ft/sq m

Age of Deck

New deck

1-3 years

3-5 years

5+ years

I have no idea, it was here when I moved in.

Describe the problem in your own words

Did you apply the Liquid Rubber product over an existing stain, paint, or other coating?

Yes

No

If answer to previous question is yes. Please state the existing product name or type (if known).

If pressure treated wood was used, how long was the wood allowed to dry before applying the coating?

Please list the dates on which each coat was applied.

Provide the temperature range and Humidity on these days (Celcius/Ferenheight)

Did it rain on any of thes days?

Yes

No

If the answer to the previous question was yes. List the days it rained.

After each coat was applied, was dew noticed either in the evening or the next morning?

Yes

No

If the answer to the previous question was yes, please state on what days dew was observed.

Please list the Liquid Rubber Products and quantities (in Gallons/Litres or feet/metres) used for your project including primers, reinforcements, and coatings. (please only include the actual quantities used, not what was purchased)

What was the drying time between applying the primer and the first coat of the top- coat?

What was the drying time between the additional applications of the top coating?

If applied to deck boards, did you coat the sides of the boards with Multi-Purpose Primer and the top coating?

Yes

No

Did you apply any wood filler or caulking at the seams?

Yes

No

Other

If yes, please state the product that was used.

Please describe the condition of the wood in your own words.

If concrete, did you etch the surface?

Yes

No

If concrete, was a moisture test performed?

Yes

No

If yes, please describe the method used and the results of the moisture test.

If metal, was there rust present?

Yes, there was rust at the time of application.

The metal was not rusted.

Rust was present, but removed prior to application.

Rust present, used rust primer or rust convertor prior to application.

Please describe the methods and products used to clean your deck prior to application

After cleaning your deck, how long did you wait before applying your Liquid Rubber products

Please attach any photo's or related documents here.

Internal Use Only: Conclusion/Follow Up

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DECK TROUBLESHOOTING

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