Shipping, Returns & Refunds

Shipping by Country

USA
Free Shipping on orders over $49.95+.   Hawaii & Alaska may incur additional shipping charges, please contact.
Flat shipping rates on orders under $49.95 of $15.
Generally 3-5 business days shipping. You will receive tracking info when your order ships.

Pallets may take 7-10 business days.

Canada
Free Shipping on orders over $74.95+.   NWT, Yukon, Nunavut may incur extra shipping charges, please contact.
Generally 3-7 business days shipping. You will receive tracking info when the shipping company has received the product.

*** During the Canada Post Strike, we are not using Canada Post.  We use FedEx or equivalent ***

Pallets may take 7-10 business days.


Approximate Shipping Times:
Ont: 2-3 business days
Que: 2-4 business days
NL, NB, NS & PEI: 3-5 business days
Man & Sask: 3-5 business days
Alta: 4-6 business days
BC: 5-7 business days

UK
Free Shipping on orders over £49.95+ 
Generally 2-3 business days shipping

Pallets may take 7-10 business days.

NOTE:  Sample Jar shipping can take up to 7 business days.  We do not stock them across North America.

 

Returns & Refunds

Liquid Rubber Website Purchases: 

We accept unopened returns up to 90 days after purchase.

If returned in the first 30 days, return shipping is free.

From days 31 - 90, there will be a 20% restocking fee.  We'll send you a pre-paid shipping label and deduct the 20% fee off your refund once we receive the products.

To start a return, click HERE

Amazon Purchases: Returns up to 30 days after purchase. You can create a return through your Amazon account for free shipping.

NOTE - Sample Jars are not eligible for returns or refunds and kits are not eligible for partial returns.

Order Pickup for Ontario

We only offer store pickup from Oakville, Ontario, Canada. Pickup hours are 9:30am to 4:30pm. Available as an option during checkout.

Pickup location for online orders:
LIQUID RUBBER CANADA INC.
2815 Bristol Circle, Unit 3, Back Door A
OAKVILLE, ON
L6H 6X5
SUPPORT@LIQUIDRUBBER.CA
855-592-1049