Shipping, Returns & Refunds

Shipping by Country

USA
Free Shipping on orders over $49.95+.   Hawaii & Alaska may incur additional shipping charges, please contact.
Flat shipping rates on orders under $49.95 of $15.
Generally 3-5 business days shipping. You will receive tracking info when your order ships.

Canada
Free Shipping on orders over $74.95+.   NWT, Yukon, Nunavut may incur extra shipping charges, please contact.
Generally 3-7 business days shipping. You will receive tracking info when the shipping company has received the product.


Approximate Shipping Times:
Ont: 2-3 business days
Que: 2-4 business days
NL, NB, NS & PEI: 3-5 business days
Man & Sask: 3-5 business days
Alta: 4-6 business days
BC: 5-7 business days

UK
Free Shipping on orders over £49.95+ 
Generally 2-3 business days shipping

NOTE:  Sample Jar shipping can take up to 7 business days.  We do not stock them across North America.

 

Returns & Refunds

Website Purchases: Returns up to 90 days after purchase. If returned in first 30 days, shipping is free. From days 31 - 90 customer is responsible for the cost of shipping back. We will provide you with a shipping label. Products must be received in new and unopened condition. The cost of shipping will be deducted from your refund when we receive the products. $10 for 1 gallon pails, $30 for 5 gallon pails. Email or call us with your order number to initiate a return. 


Amazon Purchases: Returns up to 30 days after purchase. You can create a return through your Amazon account for free shipping.

NOTE - Sample Jars are not eligible for returns or refunds.

To start a return, click HERE

 

Order Pickup for Ontario

We only offer store pickup from Oakville, Ontario, Canada. Pickup hours are 9:30am to 4:30pm. Available as an option during checkout.

Pickup location:
LIQUID RUBBER CANADA INC.
1150 EIGHTH LINE, UNIT 16
OAKVILLE, ON
L6H 2R4
SALES@LIQUIDRUBBER.CA
855-592-1049